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  •  

     

    The

    RAPID INTERVENTION SERVICE

    Beat food contamination and get back in the race quickly.

  • The support you need, when you need it most

    Speed, Precision, Efficiency

    Support from our team on the spot

    Our pit stop crew at your premises within 24 hours

    Companies going through a food safety crisis are under pressure to solve the issue as quickly as possible and need trustworthy experts by their side in this moment of distress.

    Detect DNA even after standard cleaning

    If it's there, we can find it

    By the time food contaminations are detected, surfaces and production lines may have already been cleaned, but we are still able to find DNA traces of the contaminant.

    Results in one shift

    Get back in the race

    Depending on the DNA concentration, we can find traces of the targeted DNA from 30 minutes to 9 hours.

    Improved monitoring strategy

    Stay ahead of the competition

    After the source is found, we continue to work with your teams to improve your monitoring strategy by combining our technology with your processes. Timings, relevance and efficiency are improved to minimize the risk of another outbreak.

  • The

    RAPID

    INTERVENTION SERVICE

    The solution to your crisis is

    just a few clicks away

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General Terms and Conditions of Sale – DNAFoil®

These general terms and conditions (Terms and Conditions) relate to products and services in connection with the DNAFoil® provided by SwissDeCode SàrL, a Swiss company, with registration number CH-550.1.166.630-4 and with its registered office at Chemin du Crêt 6, Chavannes-de-Bogis, 1279 Vaud, Switzerland (SwissDeCode). 

Any order for any product and/or service in connection with the DNAFoil® to be provided by SwissDeCode (Product and/or Service) will only be accepted by SwissDeCode, if it has been correctly submitted through the SwissDeCode web-site, at http://www.swissdecode.com (SwissDeCode Website).

Each and every order placed through the SwissDeCode Website for a Product and/or a Service is subject to these Terms and Conditions: any person making an order (you) for a Product and/or Service from SwissDeCode agrees that, if such (your) order is accepted, it is exclusively governed by these Terms and Conditions. 

ARTICLE 1: Version Control, Language:
1.1	If there is any amendment or variation to these Terms and Conditions, the version in effect at the conclusion of the contract between you and SwissDeCode shall be the version that governs the contract and shall supersede all previous versions. 
1.2	No amendment or variation to the Terms and Conditions shall be binding on SwissDeCode unless explicitly approved in writing by SwissDeCode. 
1.3	These Terms and Conditions are in the English language: while they may be translated into other languages, if there is any difference in the interpretation of such translated version, the English language version shall prevail.

ARTICLE 2: Offer, Conclusion of Contract:
2.1	By applying for a Product and/or Servce through the SwissDeCode Website, You make an offer to acquire the desired Product and/or Service from SwissDeCode: this offer does not bind SwissDeCode until it is accepted in writing by SwissDeCode.
2.2	The details of each Product and/or Service on the SwissDeCode Website may have minor inaccuracies and/or deviations regarding quantity, measures, weights, nature and quality: any such minor inaccuracy and/or deviation shall not be a cause for any claim against SwissDeCode, whether under any representation or any warranty or pursuant to these Terms and Conditions or at law.
2.3	SwissDeCode shall only have accepted your offer: upon the dispatch of an email by SwissDeCode to the email address that you have submitted to the SwissDeCode Website in accordance with these Terms and Conditions, which accepts your offer; and SwissDeCode has received the payment in full, including any tax and the shipping costs, for the Product and/or Service ordered. 

ARTICLE 3: Prices, Payment:
3.1	Details of the price, the quantity and delivery details of any Product and/or Service may vary from those set out on the SwissDeCode Website: the price, the quantity and delivery details of any Product and/or Service set out on the SwissDeCode Website are not binding on SwissDeCode. 
3.2	The prices charged by SwissDeCode for the Products and Services are in United States Dollars (USD) and SwissDeCode shall charge value added tax and any other applicable taxes and duties in accordance with all applicable regulations and laws that apply to the supply of the Product and/or Service to you from Switzerland. 
3.3	The prices, the quantities and delivery details for the Products and Services in effect at the time of the email from SwissDeCode to you, accepting your offer, shall be those that apply to the offer.
3.4	The prices and delivery details for the Products include the costs of any packing but do not include the costs of transporting the Products from the premises of SwissDeCode, such transport costs will be detailed to you when SwissDeCode accepts your offer by email and must be paid in full prior to SwissDeCode dispatching the Products.
3.5	SwissDeCode only accepts payment by PayPal and by Bank Transfer in accordance with the details set out in the email sent by SwissDeCode to you accepting your offer. Payment must be made by the date and time set out in the email. 
3.6	SwissDeCode will not dispatch any Product nor deliver any Service until payment in full has been received by SwissDeCode, as set out in the email sent by SwissDeCode to you accepting your offer. 

ARTICLE 4: Delivery:
4.1	SwissDeCode does not guarantee that any Product or Service will be delivered to you on a specific date. 
4.2	On receipt of your order, a Product or Service may not be available: if this occurs, you will be notified by email and you will be informed of the anticipated date of availability. 
4.3	If it is only possible to deliver part of your order, before SwissDeCode dispatches part of your order, you will be contacted by email. 	 
4.4	In the event of any force majeure impacting SwissDeCode or any of its suppliers, whether through operational breakdowns, labor conflicts or other hindrances beyond their reasonable control, SwissDeCode shall be released from its obligations regarding the delivery of any Product and/or Service for the duration of the force majeure and its effects.

ARTICLE 5: Shipment:
5.1	SwissDeCode shall ship all Products using a recognized international courier service to the address provided by you. 
5.2	The risk of loss or damage to any Product shall pass to you on delivery of the Product to the recognized international courier service selected by SwissDeCode to ship the Product to you. 
5.3	You may only return the Product to SwissDeCode with the prior consent of SwissDeCode by email, and, in such cases, SwissDeCode will only accept any such returned Product if it has been correctly packaged.

ARTICLE 6: Notices of Defects, Warranties:
6.1	In the event that any Product you receive varies in quality or quantity from that agreed with SwissDeCode, or is faulty, SwissDeCode shall not be liable for any claim by you unless you have notified SwissDeCode by email within 7 calendar days of the receipt of the Product. 
6.2	In the event that there is any hidden defect in any Product you receive: SwissDeCode shall not be liable for any claim by you if one calendar year shall have passed since the date of delivery of the Product to you; and SwissDeCode shall not be liable for any claim by you unless you have notified SwissDeCode by email within seven calendar days of the discovery of such hidden defect. 
6.3	In the event of any variation in quality or quantity, of any fault or of any hidden defect, SwissDeCode shall deliver a replacement Product to you at its own cost. In the event that such replacement Product may vary in quality or quantity, has any fault or has a hidden defect you may demand the return of your purchase price, together with any shipping costs. 
6.4	The obligations of SwissDeCode pursuant to Article 6.3 of these Terms and Conditions shall not arise if you have failed to handle or to use the Product correctly. 
6.5	No claim may be made against SwissDeCode for any mis-representation or any breach of any warranty by SwissDeCode after one calendar year and seven calendar days have passed following the delivery of the Product to you.

ARTICLE 7: Liability and Indemnity:
7.1	The Company makes no warranty with respect to any Product and/or Service:
YOU UNDERSTAND AND AGREE THAT THE PRODUCT IS EXPERIMENTAL IN NATURE AND THAT IT IS PROVIDED WITHOUT ANY WARRANTY AS TO RESULTS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF ANY PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT, AND WITHOUT REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED.
7.2	Save for the obligations set out in Article 6 of these Terms and Conditions, SwissDeCode excludes any and all liability in all other respects.
7.3	SwissDeCode excludes any liability for any damages that arise from the improper handling and processing of any Product.
7.4	SwissDeCode shall not be liable for any damages that are notified to SwissDeCode more than one year and seven days after delivery of the Product to you. 
7.5	You will indemnify and hold SwissDeCode harmless from any claims, costs, expenses or damages arising from the improper use, misuse or neglect of the Product and or Service or any breach of these Terms and Conditions or from any default on your part.

ARTICLE 8: Use of the Products and/or Services:
8.1	Each Product and/or Service may only be used for research purposes: they may not be used for commercial purposes. 
8.2	On delivery, each Product will include detailed instructions and these instructions should be carefully followed. Before usage of any Product, you will be required to under-take a SwissDeCode training course and to become a certified user, see the SwissDeCode Website for further information.
8.3	The use of any Product and/or Service for a purpose that is not a research purpose and which is not within the scope of the Product is not permitted by SwissDeCode and shall require the express prior written consent from SwissDeCode. 
8.4	The use of any Product and/or Service for any commercial purpose is completely at your own risk and is not permitted by SwissDeCode. 
8.5	Any distribution of any Product or the provision of any services involving any Product shall require the prior written consent of SwissDeCode.

ARTICLE 9: Governing Law and Place of Performance:
These Terms and Conditions are to be interpreted under Swiss law and any disputes are to be settled by the Swiss courts. 
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Privacy Policy

SwissDeCode SA ("us", "we", or "our") operates the www.swissdecode.com website (the "Website").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Website and the choices you have associated with that data (our “Privacy Policy”). 

We use your data to provide and improve the Website and, by using the Website, you agree to the collection and use of information in accordance with this Privacy Policy. 

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.swissdecode.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Website for you.

Types of Data Collected

Personal Data
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
●	Email address
●	First name 
●	Last name
●	Phone number
●	Address, State, Province, ZIP/Postal code, City, Country
●	Cookies and Usage Data
 
Usage Data
We may also collect information about how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookies Data
We use cookies and similar tracking technologies to track the activity on our Website and we hold certain information.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:
●	Session Cookies. We use Session Cookies to operate our Website.
●	Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
●	Security Cookies. We use Security Cookies for security purposes.

Use of Data

SwissDeCode SA uses the collected data for various purposes:
●	To provide and maintain the Website
●	To notify you about changes to our Website
●	To allow you to participate in interactive features of our Website when you choose to do so
●	To provide customer care and support
●	To provide you with information about our company and products upon your request
●	To provide analysis or valuable information so that we can improve the Website
●	To monitor the usage of the Website
●	To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction, where the data protection laws may differ from those in your jurisdiction.

If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Switzerland and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.

SwissDeCode SA will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements
SwissDeCode SA may disclose your Personal Data in the good faith belief that such action is necessary:
●	To comply with a legal obligation
●	To protect and defend the rights or property of SwissDeCode SA
●	To prevent or investigate possible wrongdoing in connection with the Website
●	To protect the personal safety of users of the Website or the public
●	To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide the Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Website.
●	Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. We use the data collected to track and monitor the use of our Website in order to make improvements to it. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads for its own advertising network.

You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

●	HubSpot

Hubspot is a customer relationship management and marketing platform offered by HubSpot, Inc. that tracks and manages interactions between a company and its customers and prospects. We use the data collected to tailor the content we offer and improve communication with website visitor and subscribers. 

For more information on the privacy practices of Hubspot, please visit the Hubspot Privacy Policy web page: https://legal.hubspot.com/privacy-policy

Links To Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Website does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. 

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: info@swissdecode.com.